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Trusted by our customers
Exceptional customer care …
Shanelle was so helpful and friendly and sent me information and then called back exactly when she said she would. She restored my confidence in the company as I’d previously left messages but no calls were returned. She took ownership and explained the options to me and then followed up with the call. Her caring manner was apparent too. She is a very valuable member of staff and would be exceptional in providing training in customer care to other staff members something which is sadly lacking today. Excellent service Shanelle
Kate Gibson
1 day ago
Very good
Very good. Prompt and query resolved quickly.
Heather Wilson
1 day ago
Friendly and solution focused support
Friendly and solution focused support, thank you!
customer
1 day ago
About my contract
The experience was quick and informative. Lauren was the girl I spoke to, she was very helpful, polite, professional and quick response. All my questions were answered quickly and fully explained giving me confidence going forward
Gillian Warnock
1 day ago
Sandravwas a great help with everything…
Sandravwas a great help with everything I needed and was a pleasure to talk to
Ian Seymour
2 days ago
Outstanding
The service I have received from Aerial Direct and, in particular, recently, their representative Amanda, has been outstanding. In my experience the work of this company and its members is consistently professional, diligent, attentive and courteous. I cannot recommend it highly enough.
Nic Garnett
2 days ago
Quick and efficient to resolve the…
Quick and efficient to resolve the problem. Thank you
Vanessa
2 days ago
Excellent job, outstanding customer service
Georgi Kotsov has done a great job. He showed a very positive attitude towards me as a customer. Georgi has been extremly commited to provide me with the best offer. He applied a crytal clear comminucutaion, what I found very important.
Roland
2 days ago
Proper service
Quick, efficient and courteous service.
Mr. Wells
2 days ago
She was perfect and the situation very…
She was perfect and the situation very well
Collins
2 days ago
very helpful made sure phone sorted…
very helpful made sure phone sorted thank u
customer
2 days ago
Prompt efficient and very polite service
Prompt efficient and very polite service over a difficult issue. It was a pleasure to do business with Aerial
Mr Brian Dixon
2 days ago
Easy to deal with
Simple issue, simply dealt with. I had an issue with my account, the team were brilliant at checking the details and getting sorted as quickly as possible.
customer
3 days ago
Great fast service
Great fast service, and helpful advice to keep bills low. Worth all 5 stars.
Joseph
3 days ago
Very happy
Very happy. Always helpful and friendly staff and always willing to help out when there is a problem – which is rare. Only two in the ~4-5 years i have been with them. You can even get through to them quickly when necessary.
Rachael Horner
3 days ago
The lady was very polite and listened…
The lady was very polite and listened to you
MISS C WHIFFIN
3 days ago
Was quick to respond and solve my query
Was quick to respond and solve my query
Lorraine Pinkney
3 days ago
air time problem
solved my problem with 02 very quickly. much appreciated
Robert
3 days ago
Unexpected large bill
I received an exceptionally large bill due to 6 days without internet when moving house. When rang to query, was understood and helped immediately. Bill was waived and the member of staff rang a relieved and delighted
Joan Foster
3 days ago
The gentleman was extremely helpful
The gentleman was extremely helpful. Very impressed with the service.
Elinor
4 days ago
